Privacy Policy

Website: https://onecallweepholecoverssa.co.za/
Email: info@onecallweepholecoverssa.co.za
Phone/WhatsApp: +27 (0)68 986 9790
Business name: One Call Weep Hole Covers SA (“we”, “us”, “our”)

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect personal information in line with South Africa’s Protection of Personal Information Act, 2013 (POPIA).

1) What personal information we collect

We may collect personal information when you browse our website, place an order, request a quote, contact us, or interact with our marketing.

Information you provide to us

Name and surname
Email address
Phone number and WhatsApp number
Delivery address and delivery instructions
Order information (products purchased, quantities, pricing, and order history)
Communications with us (emails, WhatsApp messages, contact form messages)

Information collected automatically

IP address and device information
Browser type and pages visited
Date/time of visits, referring pages, and general usage data
Cookies and similar tracking technologies (see Cookies and Analytics below)

Payments
Payments are processed via PayFast. We do not store your full card details on our website. Payment processing is handled by the payment service provider.

2) Why we collect and use your information

We process personal information for the following purposes:

To process orders, confirm payments, and arrange delivery
To respond to enquiries and provide quotes or product support
To provide customer service, including returns and refunds
To improve our website, products, and customer experience
To prevent fraud and maintain website security
To comply with legal obligations (for example, tax and accounting records)

3) Lawful grounds for processing (POPIA)

We process personal information only when we have a lawful basis to do so, including:

To perform a contract with you (fulfilling your order)
To comply with legal obligations
For our legitimate interests (such as preventing fraud and improving services)
With your consent where required (especially for certain marketing)

POPIA requires that personal information is processed lawfully and transparently.

4) Cookies, Google Analytics, and tracking

We use cookies and similar technologies to help our website function properly and to understand how visitors use our site.

Google Analytics

We use Google Analytics to collect information about website usage (for example, which pages are visited and how long visitors stay). This helps us improve our website content and performance.

Google Analytics may set cookies and collect information such as your IP address, device, and browsing activity on our site. You can learn more about Google’s approach to data collection in Google’s own documentation and policies.

Managing cookies

You can control cookies through your browser settings. If you disable cookies, some features of the website may not work as intended.

5) Direct marketing (email / SMS / WhatsApp)

We may send marketing messages only where permitted by law.

POPIA regulates electronic direct marketing and generally requires consent unless the law allows marketing to existing customers under specific conditions.

You can opt out at any time by:

Using an unsubscribe option where provided, or
Replying “STOP”, or
Contacting us at info@onecallweepholecoverssa.co.za

6) Who we share your information with (operators/service providers)

We may share personal information only when necessary to provide our services, including with:

PayFast (payment processing)
Courier partners (to deliver your order)
Website hosting, IT, and security providers (to operate and secure the website)
Analytics providers such as Google Analytics

We share only the information required for the specific service, and we expect service providers to protect personal information.

7) Cross-border transfers

Some service providers (such as analytics or hosting providers) may process or store information outside South Africa. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place, in line with POPIA’s requirements.

8) How we protect your information

We use reasonable technical and organisational measures to protect personal information, including:

Limiting access to personal information to authorised persons only
Using reputable service providers for payments and website operations
Keeping website software and security measures updated where possible
Monitoring for security issues and responding as needed

No method of transmission or storage is completely secure. However, we work to reduce risk and protect your information.

9) How long we keep your information

We keep personal information only for as long as necessary to:

Fulfil orders and provide customer support
Maintain required business and tax records
Resolve disputes and enforce our agreements

When information is no longer needed, we securely delete it or anonymise it.

10) Your rights under POPIA

You may request, in the prescribed manner, to:

Access the personal information we hold about you
Correct or update information that is inaccurate
Delete information that we are not lawfully entitled to keep
Object to certain types of processing, including direct marketing

POPIA provides for correction or deletion of personal information where appropriate.

To exercise your rights, contact us at info@onecallweepholecoverssa.co.za. We may request proof of identity to protect your information.

11) Information Officer and contact details

For POPIA-related requests or questions, contact:

Email: info@onecallweepholecoverssa.co.za
Phone/WhatsApp: +27 (0)68 986 9790

(If you would like, you can nominate a specific person as your “Information Officer” and add their name here.)

12) Complaints

If you believe we have not handled your personal information properly, please contact us first so we can try to resolve it.

You also have the right to lodge a complaint with South Africa’s Information Regulator, which oversees POPIA.

13) Updates to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.