Shipping Policy

Company: One Call Weep Hole Covers (“we”, “us”, “our”)
Courier partner: The Courier Guy
Delivery area: South Africa
Contact: info@onecallweepholecoverssa.co.za [phone/WhatsApp] +27 (0)68 986 9790

This Shipping Policy explains how we process, dispatch, and deliver orders placed on our website.

1) Where we deliver

We deliver nationwide in South Africa using The Courier Guy.

Please note:

We do not deliver to P.O. Boxes (courier requires a physical address).
Remote or outlying areas may take longer and may attract a higher courier rate.

2) Processing time (order preparation)

Orders are typically processed within [1–2] business days after payment clears.

Processing includes:

Order verification
Picking and packing
Booking the courier collection

Business days: Monday to Friday (excluding public holidays).

3) Delivery timeframes (after dispatch)

Once dispatched, delivery usually takes:

Major cities & main centres: [1–3] business days
Regional towns: [2–5] business days
Outlying / remote areas: [3–7] business days

These are estimates and can vary due to courier routing, weather, peak seasons, or access constraints.

4) Shipping fees

Shipping fees are calculated at checkout based on:

Delivery address / zone
Parcel size and weight
Service level selected (where applicable)

If we run a promotion (e.g., free delivery over a threshold), it will be clearly displayed on the website.

5) Dispatch confirmation & tracking

When your order is dispatched, you will receive a confirmation message with:

Your tracking number (waybill)
Tracking instructions or link (where available)

If you don’t receive tracking details within [48 hours] of placing your order (business days), contact us and we’ll assist.

6) Delivery requirements

To ensure smooth delivery:

Provide a correct physical address, including complex name, unit number, and access instructions.
Provide a valid contact number for the driver/courier to reach you.
Ensure someone is available to receive the parcel during business hours.

If delivery fails due to an incorrect address, no access, or nobody available, The Courier Guy may:

Attempt re-delivery, and/or
Hold the parcel at a depot, and/or
Charge a re-delivery fee

Any re-delivery costs caused by incorrect details or missed deliveries may be for the customer’s account.

7) Change of address after ordering

If you need to change your delivery address:

Contact us as soon as possible at [email/WhatsApp]
If the parcel has already been dispatched, we may not be able to change it, or the courier may charge a reroute fee.

8) Damaged parcels or missing items

Please check your parcel as soon as possible after delivery.

If your order arrives damaged, tampered with, or incomplete:

Take clear photos of the outer packaging and the item(s)
Email us within 48 hours of delivery
Include your order number and a short description of the issue

We will work with you and The Courier Guy to resolve the matter as quickly as possible.

9) Delays outside our control

While we do our best to dispatch quickly, delivery delays can occur due to:

Weather
High courier volumes (sales seasons)
Road closures or delivery restrictions
Remote area routing
Events outside our control

If your parcel is delayed, contact us with your order number and we will follow up with the courier.

10) Collections / special arrangements (optional)

If you offer any of these, include what applies:

Local collection: [Yes/No] – [location + hours]
PUDO / pickup points: [Yes/No] – [how it works]
Express shipping: [Yes/No] – [cut-off times + pricing]

(If you don’t offer these, remove this section.)

11) Questions

For shipping queries, contact:

Email: info@onecallweepholecoverssa.co.za
WhatsApp/Phone: +27 (0)68 986 9790
Hours: Business hours: Mon – Thurs: 08:00–16:30 | Fri-Sat: 08:00–15:00 |